Ready to elevate your career with a company that values top-notch service and an outstanding reputation? Looking for an employer who’s committed to creating a supportive, comfortable work environment? At Ricky Heath, we’re all about building the best team and giving our employees the tools they need to grow and succeed. If you’re searching for a workplace where integrity and customer satisfaction come first, you’ve found it! Join our team and be part of a family-oriented culture where your contributions are recognized and valued every day. Let’s build something great together!

Why Choose Us

Top Pay + Special Bonuses!
Simple IRA + 3% Match
Medical Benefits
PTO & Paid Holidays
Work Life Balance
Ongoing Training
Employee Appreciation
Growth Opportunities

Ricky Heath has been proudly serving Macon, GA and the surrounding community for years, delivering exceptional plumbing and HVAC solutions with a reputation built on trust and quality. Whether you’re ready for the next step in your career or looking to make a positive change, you’ve found the perfect place. We’re committed to our team’s success and the outstanding service we provide to our customers. At Ricky Heath, we foster an environment where our employees feel valued, supported, and equipped to thrive. We’re here to help you grow both personally and professionally! Ready to take your career to the next level? Join the Ricky Heath team today!

For over 35 years, Ricky Heath has been the go-to for exceptional plumbing and HVAC services in the Macon, GA community. We believe in investing in our people—providing top-notch training, treating everyone like family, and offering top-notch pay. At Ricky Heath, we’re all about living out our core values and truly implementing our guiding principals. Our mission is to empower you to bring your best every day, so you can enjoy your job while contributing to the continued success and growth of our team. Ready to join a company that values you? Let’s make it happen!

Service Dispatcher

Macon, GA

Full Time

Mid Level

Hard Work Deserves A Generous Reward. Get Rewarded.
At Ricky Heath Plumbing Heating & Cooling, we are more than just a plumbing company; we are a family. Our mission is to provide exceptional plumbing services in Macon and the surrounding areas while nurturing a culture that values our employees, cherishes our clients, and uplifts our community. Join that mission, and you will enjoy:

A Smaller, More Flexible & Nimble Company
Competitive Pay & Special Bonuses - Earn to $20/hr + bonuses
Growth Opportunities
Ongoing Training to Learn Valuable Skills
Paid Time Off
Employee Appreciation

The Service Dispatcher is the quarterback of our plumbing, heating, and cooling team—calling the plays, keeping the pace, and making sure every move sets our technicians up for success. In this role, you’ll coordinate daily schedules, optimize routes, and ensure timely service delivery while being the reassuring voice on the phone for our customers. If you bring positive energy, thrive on solving challenges in real time, and have an intuitive knack for keeping things running smoothly, this is your chance to shine at the center of the action.

Responsibilities:

Assign service calls to service techs to based on skills, location, and workload.
Monitor job progress in real time, adjusting schedules for emergencies or delays.
Optimize routes to reduce travel time and maximize productivity.
Communicate schedule changes to technicians promptly.

Requirements:

High School Diploma or GED Required
Excellent customer service experience required; previous dispatching experience especially in residential services is a plus.
Basic computer skills including Word, Excel, and any other software used by the company.
Exceptional interpersonal and communication skills both written and verbal.
Geographical knowledge of service area and/or map reading skills.
Ability to work extended hours, nights or weekends when needed.
Competitive individual contributor who also loves to win as a team
Able to pass a background check, MVR and a drug test

We are an equal opportunity employer.

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