Ready to elevate your career with a company that values top-notch service and an outstanding reputation? Looking for an employer who’s committed to creating a supportive, comfortable work environment? At Ricky Heath, we’re all about building the best team and giving our employees the tools they need to grow and succeed. If you’re searching for a workplace where integrity and customer satisfaction come first, you’ve found it! Join our team and be part of a family-oriented culture where your contributions are recognized and valued every day. Let’s build something great together!

Why Choose Us

Top Pay + Special Bonuses!
Simple IRA + 3% Match
Medical Benefits
PTO & Paid Holidays
Work Life Balance
Ongoing Training
Employee Appreciation
Growth Opportunities

Ricky Heath has been proudly serving Macon, GA and the surrounding community for years, delivering exceptional plumbing and HVAC solutions with a reputation built on trust and quality. Whether you’re ready for the next step in your career or looking to make a positive change, you’ve found the perfect place. We’re committed to our team’s success and the outstanding service we provide to our customers. At Ricky Heath, we foster an environment where our employees feel valued, supported, and equipped to thrive. We’re here to help you grow both personally and professionally! Ready to take your career to the next level? Join the Ricky Heath team today!

For over 35 years, Ricky Heath has been the go-to for exceptional plumbing and HVAC services in the Macon, GA community. We believe in investing in our people—providing top-notch training, treating everyone like family, and offering top-notch pay. At Ricky Heath, we’re all about living out our core values and truly implementing our guiding principals. Our mission is to empower you to bring your best every day, so you can enjoy your job while contributing to the continued success and growth of our team. Ready to join a company that values you? Let’s make it happen!

Customer Service Representative

Macon, GA

Full Time

Mid Level

Hard Work Deserves A Generous Reward. Get Rewarded.
At Ricky Heath Plumbing Heating & Cooling, we are more than just a plumbing company; we are a family. Our mission is to provide exceptional plumbing services in Macon and the surrounding areas while nurturing a culture that values our employees, cherishes our clients, and uplifts our community. Join that mission, and you will enjoy:

A Smaller, More Flexible & Nimble Company
Competitive Pay & Special Bonuses - Earn up to $20/hr
Growth Opportunities
Ongoing Training To Learn Valuable Skills
Paid Time Off
Employee Appreciation

The Customer Service position is to provide exceptional customer service that reflects Ricky Heath's values by ensuring the first interaction with the customer exceeds their expectations for service quality, offering service appointment options, and meeting performance metrics required by the company.
Responsibilities:

Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
Follows Customer Care “Call Script” for quality and efficient responses to customers.
Maintain required daily call counts to meet daily, weekly, and monthly quotas.
Maintain complete, accurate, and updated information in the customer database.
Ensure “Club Memberships” are renewed, and preventative maintenance appointments are scheduled for technicians.
Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.

Requirements:

High School Diploma or GED Required
Prior call center experience preferred.
Must be available to work Monday - Saturday from 7 AM-7 PM, rotating days and shifts.
Basic computer skills including Word, Excel, and any other software used by the company.
Exceptional interpersonal and communication skills, both written and verbal.
Geographical knowledge of service area and/or map reading skills.
Ability to work extended hours, nights, or weekends.
Competitive individual contributor who also loves to win as a team
Able to pass a background check, MVR, and a drug test

Ricky Heath is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic as outlined by applicable laws.

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